Storave Help Centre
Trouble with a booking, a payment, or your bags? Reach us on either channel below — we answer every message.
Opening hours: every day, 08.00–21.00 WIB (GMT+7). Messages sent outside those hours still arrive and are answered the next day.
Tracking a booking
Every booking has a code, sent by WhatsApp and email once payment goes through. Open storave.com/booking/CODE to see its status, the partner's address and your QR code — no sign-in needed.
Frequently asked questions
- How to place an order?
- Find the nearest storage point, choose your bag size and dates, then pay. Your booking code and QR code arrive by WhatsApp and email. You can book without creating an account.
- Which payment methods can I use?
- QRIS, bank virtual accounts and e-wallets. A booking becomes active only once payment goes through.
- Can I cancel or change a booking?
- With an account you can cancel or extend from My Bookings, and the money returns as Storave Coins. Bookings made without an account cannot be cancelled by yourself — message us on WhatsApp.
- How do I drop off and pick up?
- Show your QR code to the partner when you drop the bags off, and again when you collect them. They photograph the bags both times as a record of their condition.
- What if I pick up late?
- Your bags stay safe. Late collection adds a fee, worked out automatically and paid before you take the bags.
- What are Storave Coins?
- Credit you receive from a cancellation or a promotion, usable on your next booking. Coins are only available to users with an account.
Lost or damaged bags
Tell us on WhatsApp as soon as you can, with your booking code. Every stay is covered, and we keep the photographs taken at drop-off and pick-up as evidence for settling a claim.