Deleting your Storave account

How to delete your account

You can delete your Storave account by following these steps:

1. Open the Storave or Storave Partner app
2. Sign in to your account
3. Open the Profile page
4. Choose Account settings
5. Tap Delete account
6. Confirm the deletion

Or email [email protected] with the subject “Delete account” and the email address you registered with.

Data that is deleted

Once the deletion request is confirmed, the following is permanently deleted:

• Name, email, and phone/WhatsApp number
• Profile photo
• Authentication tokens (login sessions)
• Push notification tokens (FCM)
• Partner store data (deactivated and removed from public search)
• Storave Coins balance

Data kept temporarily

For legal, accounting, and dispute-resolution purposes, the following is kept for 90 days after account deletion, then removed automatically:

• Booking history and payment transactions
• Disputes still in progress
• Payout logs for financial reconciliation

Important notes

• Account deletion is permanent and cannot be undone
• Make sure no bookings are active before deleting your account
• Any remaining Storave Coins balance is forfeited
• Partners: withdraw your wallet balance before deleting your account

Contact

If you have questions about data deletion, reach us at:

Email: [email protected]
WhatsApp: +62 851-1131-3029